+31203030201 info@ess-sa.eu

Head Office

Office Italy

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Complaints Procedure

ESS&SA values a good relationship with both it’s stakeholders as well as ESS&SA’s personnel. That is why we continually work on providing an excellent level of service. We consider dealing professionally and effectively with complaints of the greatest importance.

Complaints are handled by our Quality Manager, phone number: + 31 20 303 02 01 or email to complaints@www.ess-sa.eu

To submit an anonymous complaint you could send a letter to:

ESS&SA BV
Complaints (anonymous)
Daalwijkdreef 47
1103 AD Amsterdam
The Netherlands

Please provide the following information in your complaint letter:

  • The description of the situation including place and time;
  • Respective person/company/circumstances and their role in this situation;
  • Respective third parties and their role in this situation;
  • Description of the incident you are complaining about;
  • Description of the effects of the incident you are complaining about;
  • What actions you would like ESS&SA to take.

Please make sure to protect you own anonymity in the letter, if required.

Head Office

ESS&SA B.V.
Daalwijkdreef 47
1103 AD Amsterdam
The Netherlands

Office hours Tel:
+31 203030201
Operations Department 24/7 Tel:
+31 610812804
Sales Department 24/7 Tel:
+ 31 622136409

Email: info@ess-sa.eu
Dutch Registration No. 34372894
Dutch Security License ND 3051

Office Italy

ESS&SA International B.V.
Corso Italia 186
Sorrento
Italy

Office hours Tel:
+39 3920761925